How TradesHub works
TradesHub is a verified home services marketplace where homeowners book qualified tradespeople in minutes — and tradespeople receive pre-qualified, scope-confirmed bookings without chasing leads.
Two journeys. One platform. The same infrastructure — verification, pricing transparency, structured scope capture, and reliable dispatch — doing different work for each side of every transaction.
For homeowners
Find, verify, and book in minutes
No subscription required. No fee to book. The tools, the verification system, and the booking agent are free to use.
Search or browse
Find verified professionals by trade category and suburb. Every profile shows identity verification status, trade registration, insurance confirmation where applicable, and a review history tied to real, confirmed bookings — not open submissions.
Use the free tools first
Before you speak to anyone, use the cost calculators and diagnostic tools on each category page to understand what your job should cost and whether the problem you're seeing has a straightforward fix or a deeper cause. Knowing this before you get a quote changes the conversation.
Book instantly — chat or call
Use the website chat or call the TradesHub line at any hour. The AI booking agent checks availability, confirms your suburb is covered, and captures the scope of your job — so both you and the tradesperson know exactly what's been agreed before any work starts.
Get a WhatsApp confirmation
Once a booking is confirmed, both you and the tradesperson receive a WhatsApp message with the booking details, timing, and contact information. No chasing, no ambiguity.
Review after the job
A review request goes out after your booking is marked complete. Your rating is attached to a confirmed, real booking — not an open-submission form. This keeps the review system honest and the ratings meaningful.
Ready to find a verified professional?
Browse professionalsFor tradespeople
Qualified bookings. No wasted calls.
Every lead is scoped before it reaches you. You pay R50 per confirmed booking — only when a booking is actually made.
Apply and get verified
Submit your identity documents, trade registration where applicable, and a portfolio of past work. TradesHub verifies identity and reviews documentation before your profile goes live. This is what separates a TradesHub listing from a directory entry.
Set up your profile and AI agent
Set your coverage suburbs, working hours, and a short bio. Then complete the AI agent brief — a few plain-language sentences about your specialisations, the jobs you prefer, and anything customers frequently ask. This brief is what your assigned AI phone agent uses to answer questions correctly on your behalf.
Receive qualified bookings
Every lead that reaches you has already been scoped: the job type, suburb, and timing have been confirmed before you see the booking. You are not fielding unqualified calls from price-shoppers — you are receiving confirmed bookings from homeowners who have already committed.
One predictable fee per booking
A R50 connection fee applies per confirmed booking, invoiced monthly. There are no pay-per-lead charges, no subscription tiers with arbitrary lead caps, and no fee unless a booking is actually made. You know exactly what each new client costs before you see the invoice.
Build a verified reputation
Every completed booking is a review opportunity. Your rating accumulates against your real identity and booking history — visible to every homeowner who finds your profile. The best tradespeople on TradesHub rise on merit, not on marketing budget.
Ready to list your business?
14-day trial on the Professional plan — no payment required to start.
Apply to joinThe booking agent — what it actually does
Every Professional and Business subscriber on TradesHub has an AI phone agent assigned to their local landline number. The agent is not a voicemail system or a call-routing menu — it conducts a real booking conversation.
Available 24 hours
Answers calls at any hour, including evenings and weekends — when most homeowners actually have time to deal with a home problem.
Checks real availability
Queries the tradesperson's actual calendar before confirming a slot — no double-bookings, no "I'll have to check and call you back."
Confirms suburb coverage
Verifies the caller's suburb is within the tradesperson's service area before any booking is made.
Sends WhatsApp confirmations
Both the homeowner and the tradesperson receive a WhatsApp confirmation with full booking details immediately after the call.
The website chat widget on every professional's profile and every category page does the same job in text — checking availability, confirming scope, and creating a confirmed booking without a phone call.
Frequently asked questions
Is TradesHub free for homeowners?
Yes. Homeowners pay nothing to use TradesHub — the cost calculators, diagnostic tools, booking agent, and review system are all free. TradesHub earns a R50 connection fee from the tradesperson on each confirmed booking.
How does TradesHub verify tradespeople?
Every tradesperson on TradesHub has confirmed their identity with documentation, provided a portfolio of completed work reviewed before their profile goes live, and is rated by real homeowners tied to confirmed bookings. For trades where insurance or professional registration is a legal requirement — electrical work and building work specifically — proof is required before a profile can be activated.
What happens if a tradesperson does not show up?
Use the review system to record what happened — your review is tied to a real booking and cannot be removed by the tradesperson. A pattern of no-shows and low reviews affects a tradesperson's visibility and standing on the platform. For urgent situations, the TradesHub booking agent can find an alternative professional covering your suburb.
How does the AI phone agent work?
Each tradesperson on a Professional or Business subscription has an AI phone agent assigned to their TradesHub number. The agent answers calls, checks availability against the tradesperson's actual calendar, confirms your suburb is covered, captures the scope of the job, and sends a WhatsApp confirmation to both parties. It operates 24 hours a day and is briefed specifically on each tradesperson's services.
Can I use TradesHub to book multiple tradespeople for a renovation project?
Yes. Search and book each trade category separately — each booking is handled independently, with its own confirmation and connection fee. There is no multi-trade bundle feature currently, but each individual booking goes through the same scoping and confirmation process.
What does the R50 connection fee cover for tradespeople?
The R50 fee covers the cost of a confirmed, scoped, WhatsApp-confirmed booking — a homeowner who has gone through the full intake process, had their suburb verified, and received a confirmation. It is charged per booking, invoiced monthly, and only applies when a booking is actually confirmed, not on enquiries or unqualified leads.
What is the difference between a Professional and Business subscription?
Professional subscribers receive a dedicated AI phone agent on a local 012 landline number, included in the subscription. Business subscribers receive the same, plus elevated visibility on search results and category pages. Starter subscribers are listed on the platform without a dedicated phone line. Full pricing details are on the pricing page.
How long does the verification process take?
Identity and document verification typically takes one to two business days after all required documents have been submitted. Professional subscribers on a 14-day trial have access to a demo recording of the AI agent during this period. The full phone line and booking system goes live once verification is approved and the subscription is active.
For homeowners
Search verified professionals by trade and suburb. Free to use, no account required.
Find a professionalFor tradespeople
Get verified, set up your AI agent, and start receiving qualified bookings.
List your business